SHIPPING & DELIVERY POLICY

At The Harbour Closet, we believe shopping should feel simple, comfortable, and worry-free. From the moment you place your order to the day it arrives at your doorstep, we’re here to make your experience as smooth as possible.

Please review our Shipping & Delivery Policy below for information about order processing, shipping times, tracking, and delivery.

1. Order Processing

Once your order has been placed and your payment has been confirmed, our fulfillment team will begin preparing your order.

• Processing time: 1–3 business days.
• Orders are not processed on weekends or public holidays.
• During sales, holidays, or other busy periods, processing may occasionally take longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping & Delivery Times

Our estimated shipping timeframe is:

8–12 business days after processing.

This means your order will typically arrive within approximately 9–15 business days from the date of purchase.

Please note that delivery times are estimates and cannot be guaranteed. Occasionally, delays may occur due to circumstances outside our control, including carrier disruptions, weather conditions, customs processing, or high shipping volumes.

3. Shipping & Fulfillment

To bring you our carefully selected collection of comfortable, timeless fashion, orders may be shipped directly from our trusted fulfillment partners.

If your order contains multiple items, they may occasionally be shipped separately and arrive in different packages.

In these cases, you may receive separate tracking information for each shipment.

4. Tracking Your Order

Once your order has shipped and tracking information becomes available, you will receive an email with your tracking details.

You can also follow your shipment through the Track Your Order page on our website.

Please allow some time for tracking updates to appear, as shipping carriers may need additional time to register your package.

If you have any questions about your tracking information, please contact us at:

[Your support email]

5. Incorrect Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

If you notice an error after completing your purchase, contact us as soon as possible at:

[Your support email]

We will do our best to assist you. However, once an order has been processed or shipped, we cannot guarantee that the delivery address can be changed.

6. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend:

• Checking around your property and designated delivery areas.
• Asking household members or neighbors whether they accepted the package.
• Confirming that the shipping address on your order is correct.
• Contacting the shipping carrier for additional delivery information.

If you still cannot locate your package, please reach out to our customer care team at:

[Your support email]

We will be happy to help investigate the situation and work toward an appropriate resolution.

7. Delivery Delays

At The Harbour Closet, we do our best to ensure your order arrives within the estimated delivery timeframe.

However, unexpected delays may occasionally occur due to circumstances beyond our reasonable control, including:

• Shipping carrier disruptions.
• Severe weather conditions.
• Customs processing.
• Public holidays.
• High shipping volumes.
• Other unforeseen logistical circumstances.

If your order is taking longer than expected, please contact us. Our customer care team will be happy to assist you.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.